Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of goods are exempt from being returned, such as items that are personalized or made to order. If you have any questions about whether your item is eligible for return, please contact us.
Return Request Process
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please note that returns initiated after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please allow up to 14 business days for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item without delay. Please follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage or defect to assist with your claim. Depending on the situation, we may offer a replacement or a full refund. Please do not return damaged items without prior approval.
Contact Information
If you have any questions or concerns regarding our return and refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow up to 48 hours for a response to your inquiry.